How Businesses Use HotKup

One platform, many applications. See how HotKup works for different business needs.

CRM

Most CRMs are built for sales teams. HotKup is built for service businesses that need to manage ongoing client relationships — not just close deals.

What makes HotKup different

Before HotKup

With HotKup

Key Features

Custom fields for your specific client data

Client portal for self-service

Document storage linked to clients

Activity timeline (who did what, when)

Email integration

Mobile access

Benefits

Faster response times

Better client experience

Nothing falls through the cracks

Easy onboarding for new team members

Scalable as you grow

How customers use it

Most teams start by importing their client list, then gradually add more detail as they work. Within a few weeks, HotKup becomes the go-to place for "everything about this client." Team members stop asking "where's that document?" or "what's the status?" — because it's all right there.

Industries using HotKup for CRM

Legal
Accounting
Consulting
Marketing agencies
Financial services
Property management

Client Dashboard View

Time Tracking & Billing

Document Version Control

Practice Management

For professional service firms (legal, accounting, consulting), HotKup replaces multiple disconnected tools with one integrated system.

What makes HotKup different

Before HotKup

With HotKup

Key Features

Matter/case management

Time tracking and billing integration

Document version control

Deadline tracking and alerts

Client portals

Compliance reporting

Benefits

Fewer missed deadlines

More billable hours captured

Better resource allocation

Easier compliance and audits

Higher client satisfaction

How customers use it

Professional firms use HotKup to manage everything from intake to completion. Each matter gets its own workspace with tasks, documents, deadlines, and communication history. Partners can see firm-wide status at a glance. Junior staff know exactly what to work on next. Clients get secure access to their own information.

Industries using HotKup for practice management

Law firms
Accounting firms
Consulting practices
Architecture firms
Engineering consultancies

Matter Management Dashboard

Time Tracking & Billing

Document Version Control

Service Desk / Ticketing

Whether you’re supporting internal teams or external clients, HotKup handles requests from submission to resolution.

What makes HotKup different

Before HotKup

With HotKup

Key Features

Email-to-ticket conversion

Self-service portal

Automatic routing and assignment

SLA tracking and alerts

Knowledge base integration

Canned responses and templates

Benefits

Faster resolution times

Better accountability

Improved customer satisfaction

Data-driven process improvements

Reduced support costs

How customers use it

Support teams use HotKup to manage everything from simple password resets to complex technical issues. Tickets are automatically categorized, routed to the right person, and tracked through to completion. Managers get real-time visibility into queue depth, response times, and team performance. Customers can check status anytime through the portal.

Industries using HotKup for service desk

IT support
Customer service teams
Facilities management
HR departments
Managed service providers

Ticket Queue Management

SLA Tracking & Escalation

Self-Service Portal

Workflow Management

Build custom workflows for any repeatable process — no coding required.

What makes HotKup different

Before HotKup

With HotKup

Key Features

Visual workflow builder (no coding required)

Conditional logic and branching

Automatic task assignments

Approval steps and sign-offs

Escalation rules

Workflow templates

Benefits

Faster process execution

Reduced errors

Better compliance

Easy to train new staff

Continuous improvement insights

How customers use it

Teams build workflows for everything from employee onboarding to contract approvals to client intake. Each workflow defines the steps, who does what, and what happens next. HotKup handles the rest — creating tasks, sending notifications, tracking completion, and escalating when needed. No coding required.

Common workflows in HotKup

Employee onboarding
Contract approvals
Client intake
Change requests
Purchase orders
Incident response

Incident response

Approval Workflows

Process Analytics

Project Execution

For teams that need to deliver projects on time and on budget — without the complexity of traditional project management tools.

What makes HotKup different

Before HotKup

With HotKup

Key Features

Task lists and Gantt views

Dependencies and milestones

Resource allocation

Time and budget tracking

Document storage

Status reporting

Benefits

More projects delivered on time

Better resource utilization

Early warning of issues

Improved stakeholder communication

Less time in status meetings

How customers use it

Project teams use HotKup to plan, execute, and track projects without the overhead of traditional PM tools. Create a project, break it into tasks, assign owners, set deadlines. HotKup keeps everyone aligned and makes it easy to see what's done, what's in progress, and what's next. Perfect for teams that need structure without bureaucracy.

Project types managed in HotKup

Software development
Marketing campaigns
Client implementations
Event planning
Product launches

Project Timeline & Dependencies

Resource Allocation View

Collaboration

Work happens in context. HotKup keeps conversations, decisions, and updates connected to the work they’re about.

What makes HotKup different

Before HotKup

With HotKup

Key Features

Contextual conversations (on clients, tasks, documents)

@mentions and notifications

File sharing in context

Activity feeds

Email integration

Mobile notifications

Benefits

Less time searching for information

Better knowledge retention

Faster onboarding

Reduced email overload

Improved team alignment

How customers use it

Instead of scattering conversations across email, Slack, and meetings, teams use HotKup to keep discussions connected to what they're about. Talking about a client issue? The conversation lives on that client's record. Discussing a task? It's right there with the task. Six months later, when someone asks "why did we decide that?" — the answer is easy to find.

Industries using HotKup for collaboration

Remote teams
Professional services
Cross-functional teams
Client-facing teams
Distributed organizations

Contextual Conversations

Activity Timeline

Mobile Collaboration

Everything is connected. One platform.

Most businesses use separate tools for CRM, ticketing, workflow, and collaboration — then struggle to keep them in sync. HotKup connects everything. Your client data, tasks, documents, and processes all live together.

Clients + Work

Every task, project, and conversation is connected to the client it's for. No more hunting across systems to find what you need.

Workflows + Escalations

Build automated workflows that create tasks, assign work, and escalate issues — all within the same system where your data lives.

Documents + Context

Store documents where they belong — attached to clients, projects, or tasks. Everyone sees the same version, with full context.

Teams + Visibility

Everyone on the team sees the same information in real time. No more "did you get my email?" or "where's that file?"

History + Audit Trail

Complete history of who did what, when. Perfect for compliance, audits, or just understanding "how did we get here?"

Office + Mobile

Full access from anywhere. Desktop, tablet, or phone — same information, same functionality, always in sync.

One platform replaces many tools

Stop paying for multiple subscriptions. Stop trying to keep data in sync. Stop switching between apps. HotKup brings it all together.

Simple pricing. Serious value.

All-Inclusive Plan

R100

per user / month

(minimum 5 users)

“Worth it if it saves you just 1 hour per person per week.”

See HotKup in action

Book a demo and we’ll show you how it works — using your business as the example.